Terms and conditions

Dear Guest,

We would like to mention a couple of things to ensure you an enjoyable experience.


Check-in & Check-out times
Check-in time is 15:00
Check-out time is 11:00


Payment policy
Individual reservations (up to 5 rooms):
100% payment possible at check-out in the Hotel. Payment possible by credit card charge or with cash (EUR only).

Group reservations (more than 5 rooms):
30% deposit is requested at the time of booking. Payment possible via bank transfer or credit card charge. The proforma for the deposit will be provided by our Reservations team (reservations@cityhotel.si; Tel + 386 1 239 0093).
70% remaining payment possible at check-out in the Hotel.


Cancellation policy
Individual reservations (up to 5 rooms):
Free cancellation and changes to your reservation are available 48 hours prior to the arrival.
No-show and late cancellations are charged for the total amount of the reservation.

Group reservations (more than 5 rooms):
Free cancellation and changes to your reservation are available 30 days prior to the arrival.

Additional offer policy
All additional offer is available upon request and availability.

Hotel Policy
To ensure your enjoyment, the City Hotel Ljubljana has a »Commitment to Calm« in guest rooms and public areas. Complaints from other guests about excessive noise can result in the noisy party being asked to leave the hotel immediately with no refund.

The City Hotel Ljubljana is a non smoking hotel. A 200 € cleaning fee will be applied to your bill for smoking of any substance.

We place particular pride on offering our guests clean rooms. You agree that excessive stains or damage to our property will result in a minimum 50 € cleaning fee.

Hotel offers free use of hotel bicycles. The use of hotel bicycles is at risk of user and all claims against hotel arising from this rent are forfeited.

Extra charges billed to guest room will be settled at time of check out.

Parking in our garage is at the responsibility of the vehicle owner and the hotel is not liable for any damages.

Pets are allowed with prior agreement (limited number of rooms). The extra charge is 20 EUR per stay.



We wish you a pleasant stay.

Your City Hotel Ljubljana