Safe Stay at City

COVID-19 has fundamentally changed the way we live and we are adjusting our daily operations to fit within the new normal. In response to this, we have implemented a series of hygiene precautions in accordance with the National institute of Public Health to achieve our top priority: ensuring the well-being and safety of our guests, colleagues and the community.


New protocols for Safe Stay at City Hotel Ljubljana:


1. Disinfected Hotel
Disinfection and cleaning protocol strictly following the WHO and National Institute of Public Health approved guidelines:

  • Implemented physical distancing measures throughout the hotel
  • Installed alcohol-based hand sanitizers near the front entrance and public areas
  • Space between tables in restaurant and bar to provide physical distancing
  • Complying with the strict safety procedures while serving all food and beverages
  • Plentiful hand sanitizers in the back-office areas for employee use
  • All high touch surface areas are frequently cleaned and sanitized
  • All our Back of house premises are frequently cleaned and sanitized
  • Implemented improved air circulation processes to increase air quality
  • Our team is wearing recommended personal protection equipment (PPE)
  • Hotel information, brochures, pencils and notepads in the rooms will be available upon request
  • Our linens are cleaned at a high temperature for optimal disinfection
  • Daily updates to our employees about safety measures



2. Safe Self-Service Parking

We offer secure self-service parking in our underground garage. Garage entrance is located on the
opposite side of the main Hotel entrance, on Tavčarjeva street.
Due to a limited number of parking spaces we advise you to reserve your parking space in advance.



3. Trained & Controlled Staff

All staff regularly trained and monitored to implement Health & Safety measures. 



4. Book Directly

Flexible reservation conditions and extra bonuses for direct bookings.
For guests making new reservations for any future arrival date, till the end of 2020, we will allow the reservation
to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.


5. Safe Check-In

Personalized safe Check-In with secured screens and distance.
Disinfected key cards – we provide clean and disinfected key cards upon check-in.



6. Safe Elevators

Safe use of elevators, providing distance and safe button press.



7. Digital Connection

Chat with our Reception at all times; +386 51 411 269.



8. Safe Dining

Enjoy our service in a protected but comfortable environment, ensuring 1,5 m minimum space
between tables in our restaurant and bar to provide physical distancing.



9. Safe Check-Out

Enjoy our Express Check-Out service to minimize contact with team members.
Method of payments – we offer cash-free methods of payment.

Your health, welfare and safety are paramount when you are staying at City Hotel Ljubljana – we are committed to high levels of cleanliness and health & safety protocols. You can feel safe with us and focus on enjoying your stay & time in Ljubljana.