Flexible cancellation policy


In response to changing marketplace conditions, City Hotel Ljubljana is committed to ensuring our customers experience flexibility during these challenging times.

 

We are implementing the following policies: 

  • REFUNDABLE RESERVATIONS


Guests can change or cancel their refundable reservations without a charge up to 2 PM on the day of arrival.

Please note that any changes to existing reservations will be subject to availability and potential rate differences.

  • NON-REFUNDABLE RESERVATIONS (Pre-paid)


We offer guests with non-refundable reservations a possibility of a one-time (1x) change of their reservation date for up to 7 days prior to arrival.

Please note that any changes to existing reservations will be subject to availability and potential rate differences.

If you wish to change, cancel or postpone your reservation, please contact us to reservations@cityhotel.si 


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Please note that this policy does not apply to Event or Group bookings. For guests with Group reservations (e.g., for meetings, events or conferences), please contact us to reservations@cityhotel.si 

For individual reservations made through the third parties (such as Booking.com, Expedia.com, etc.), you are kindly asked to contact them directly as they may apply different policies. 

The most up-to-date information on the whole situation and recommended hygiene measures and public guidance on COVID-19 coronavirus are available on the website of the Government Communication Office (UKOM).

 

Update: May 28, 2021

City Hotel Ljubljana Management